Shipping & Delivery Policy

Standard Delivery

We understand the importance of timely delivery, and we take every possible measure to ensure that our customers receive their orders on time. Despite our best efforts, uncontrollable factors may cause delays, and we appreciate your understanding in such situations.

Mayfair Lane Gifts endeavors to deliver every order by the requested date. However, it should be noted that we cannot accept responsibility for any delays that may arise due to unforeseen circumstances. We acknowledge that specific delivery times can only be estimated due to courier routes, daily demand, and traffic. We would like to underscore that a late delivery does not represent a failure on our part, and it does not entitle the customer to cancel their order.

We remain committed to providing the highest level of customer service and satisfaction, and we thank you for choosing Mayfair Lane Gifts for your gifting needs.

  • Delivery estimates from dispatch:
    • NSW, ACT, QLD, VIC metro: 2-4 business days
    • SA and TAS metro: 3-5 business days
    • WA, NT metro: 5-8 business days
    • All regional areas: add 2-4 business days to metro estimates (deliveries may be made to the closest post office for some regional locations)
  • Please advise if urgent or specific delivery dates are required. We will always endeavor to meet your needs.
  • Deliveries are made during business hours Monday to Friday (excluding public holidays).
  • Requests for delivery on specific days cannot be guaranteed when standard shipping is selected, however we will always do our best to aim for delivery on the requested date.
Brisbane Only - Pick up Sameday and Next Day Available
  • Brisbane Pick Up from office address is FREE.
  • Please select at checkout
  • Once an order is placed, Mayfair Lane Gifts will contact you via email to arrange pick up Day/Time 
  • Mayfair Lane Gifts is located in Queensland.

Please note that Mayfair Lane Gifts can not be held responsible for postage delays that occur after your order has left our care. 

​Returns, Cancellations and Refunds

In the event that your gift or its contents arrive damaged or faulty, we will happily replace, exchange or issue a credit depending on the extent of the damage. We will require photos so that we can better understand the extent of the damage or issues with the product. If it is necessary for the product to be sent back to us due to damage or being faulty, we will email you a return label to cover the cost of the shipping. We will not be able to replace, exchange or issue a credit for any product that has been delivered for more than 14 days.

Please note that refunds will be credited back to the original credit card or Paypal account used.

We reserve the right to refuse returns if they don’t meet the conditions above.