Privacy Policy

Mayfair Lane Gifts & Hampers (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

Information We Collect

We may collect the following types of information:

  • Contact details: name, email address, phone number, delivery address, and billing address.

  • Order details: products purchased, gift recipient information, gift messages, and delivery instructions.

  • Payment information: processed securely through our payment provider — Mayfair Lane does not store full credit card details.

  • Website data: IP address, browser type, device information, and pages visited (collected via cookies and analytics tools).

  • Marketing preferences: if you subscribe to our newsletter or marketing emails.

How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you about your order, delivery, or enquiry.

  • Provide customer support.

  • Improve our website, products, and customer experience.

  • Send marketing communications (only where you have opted in — you can unsubscribe at any time).

  • Comply with our legal and regulatory obligations.

Sharing Your Information

We will never sell your personal information. We only share your information with trusted third parties where necessary to deliver our services, including:

  • Courier and delivery partners (to fulfil your order).

  • Payment processors (to securely process transactions).

  • Email and marketing platforms (where you have opted in).

  • Website hosting and analytics providers.

All third parties are required to handle your information in accordance with applicable privacy laws.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can adjust your browser settings to refuse cookies, but please note that some features of the site may not function properly without them.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure.

Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct or delete it. To make a request, please contact us at hello@mayfairlanegifts.com.au.

Marketing Communications

If you no longer wish to receive marketing emails from us, you can unsubscribe at any time using the link at the bottom of any marketing email, or by contacting us directly.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

  • Email: hello@mayfairlanegifts.com.au

  • Phone or Text: 0416 846 371